Incident response
Incident response
24/7 response, containment, forensics and recovery.
Overview
When customers face an attack, data breach or intrusion, we provide incident response that closes the loop from detection and containment to forensics, recovery and hardening.
Response levels
| Level | Description | Response time |
|---|---|---|
| P0 Critical | Core business interruption or data breach | Within 15 minutes |
| P1 High | Important systems affected | Within 30 minutes |
| P2 Medium | General incidents | Within 2 hours |
| P3 Low | Consultation requests | Same business day |
Engagement models
- Annual retainer: prepaid with unlimited incidents
- Per-incident response
- On-site support during critical periods
Our advantages
- Team certifications including GIAC, OSCP and CISSP
- Standardised response process
- Forensics and legal support
- Post-incident review and hardening
Safeguarding digital securityBuilding a better digital life
Contact us to assess your current environment or discuss the right service scope.